At Best Khana, we are committed to providing our customers with premium South Asian food products. We understand that occasionally, you may have concerns or issues with your purchase. Our return and refund policy is designed to address these situations in a fair and efficient manner.
*Returns:*
We accept returns under the following conditions:
1. *Damaged or Defective Products:* If you receive a product that is damaged or defective, please contact our customer support team within 48 hours of receiving your order. We will guide you through the return process.
2. *Incorrect Items:* In the rare event that you receive an incorrect item in your order, please contact us within 48 hours of delivery, and we will arrange for the correct item to be shipped to you.
*Return Process:*
To initiate a return, please follow these steps:
1. Contact our customer support team by emailing [insert email address] or calling [insert phone number] within the specified time frame for your specific issue (damaged, defective, or incorrect item).
2. Provide your order number, a description of the issue, and clear photographs if applicable.
3. Our customer support team will guide you through the return process, including providing you with a return authorization and shipping instructions.
4. Please ensure that the returned product is unused, in its original packaging, and includes all accessories and documentation.
*Refunds:*
Once we receive and inspect the returned item, we will process your refund within [insert number of business days]. The refund will be issued to the original payment method used for the purchase. You will be notified via email once the refund is processed.
*Non-Returnable Items:*
For hygiene and safety reasons, certain items are non-returnable. These include opened food products and items that have been used or damaged due to misuse.
*Cancellation Policy:*
You may cancel your order within [insert number of hours/days] after placing it. If your order has not been processed and shipped, we will issue a full refund to your original payment method. To cancel an order, please contact our customer support team with your order details.
*Contact Us:*
If you have any questions or concerns regarding returns, refunds, or cancellations, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.
At Best Khana, your happiness with our products and services is our priority. We appreciate your trust in us, and we will do our best to address any issues promptly and fairly.
Thank you for choosing Best Khana for your South Asian food needs. We look forward to serving you and providing you with the finest South Asian flavors delivered to your door!