<div class="content"><p>Return policy Otrixweb</p><p><br></p><h1 dir="ltr" style="line-height:1.7999999999999998;text-align: center;background-color:#ffffff;margin-top:15pt;margin-bottom:0pt;padding:0pt 0pt 4pt 0pt;"><span style="font-size:16.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Returns Policy</span></h1><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:7pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Part 1 – Category, Return Window and Actions possible</span></p><div dir="ltr" style="margin-left:0pt;" align="left"><table style="border:none;border-collapse:collapse;"><colgroup><col width="168"><col width="423"></colgroup><tbody><tr style="height:39.75pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Category</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Returns Window, Actions Possible and Conditions (if any)</span></p></td></tr><tr style="height:213pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Lifestyle: Kid’s (Capri, Shorts &amp; Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3 days</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Refund, replacement or exchange</span></p></td></tr><tr style="height:287.25pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Lifestyle: Jewelry, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs)</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Home: Pet Supplies &amp; Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3 days</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Refund or replacement</span></p></td></tr><tr style="height:66.75pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Watch, Footwear and Rest of Lifestyle</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3 days</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Refund, replacement or exchange</span></p></td></tr><tr style="height:66.75pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Medicine (Allopathy &amp; Homeopathy)</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2 days</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Refund</span></p></td></tr><tr style="height:87pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Home: Home Improvement Tools, Household Items, Home décor, Furnishing</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3 days</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Refund or replacement</span></p></td></tr><tr style="height:246.75pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Books (All books)</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Sports Equipment (Racquet, ball, support, gloves, bags etc.)&nbsp;</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Exercise &amp; Fitness Equipment (Home Gym combos, dumbbell etc.)</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.)</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3 days Replacement only</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Free replacement will be provided within 3 days if the product is delivered in defective/damaged condition or different from the ordered item.</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.&nbsp;</span></p></td></tr><tr style="height:246.75pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Stationary (Pens, Diary notebooks, Calculators etc.)</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Musical Instruments (Microphones &amp; Accessories, Guitars, Violins etc.)</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3&nbsp; days Replacement only</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.&nbsp;</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Non Returnable- All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.</span></p></td></tr><tr style="height:267pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">All Mobiles (except Apple / Google phones),</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL or Infinity, Epson, HP, Dell, Canon, MI Products (Tablets, Laptops, Smart Watches)</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3 days</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Replacement only</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 3 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In any case, only one replacement shall be provided.</span></p></td></tr><tr style="height:935.25pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Mobile - Apple &amp; Google.</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Electronics - Apple / Beats, Google, Realme, Samsung, JBL &amp; Infinity, Epson, HP, Dell, Canon &amp; MI Products (Tablets, Laptops, Smart Watches)</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3 days</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For any other issues with the product you may contact the concerned brand’s support.</span></p></td></tr><tr style="height:316.5pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Furniture, Large appliances</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3 days</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Replacement only</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 3 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In any case, only one replacement shall be provided.</span></p></td></tr><tr style="height:71.25pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Grocery - (Dairy, Bakery, Fruits and Vegetables)</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2 Days Refund Only</span></p></td></tr><tr style="height:172.5pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Grocery - (Remaining items under grocery)</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3 days</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Refund only</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. Rest of grocery items from Supermarket would be delivered through reattempt in case you miss your slot.</span></p></td></tr><tr style="height:183.75pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Try &amp; Buy</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3 days</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Refund only</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">This policy shall be applicable selectively (geographical coverage, product, customer and time periods).</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Try &amp; Buy benefits shall be applicable only if the product was bought when the item was on Try &amp; Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided.</span></p></td></tr><tr style="height:98.25pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">No Returns categories</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You can view the complete list of non-returnable products.</span></p></td></tr></tbody></table></div><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Part 2 - Returns Pick-Up and Processing</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">During pick-up, your product will be checked for the following conditions:</span></p><div dir="ltr" style="margin-left:0pt;" align="left"><table style="border:none;border-collapse:collapse;"><colgroup><col width="94"><col width="497"></colgroup><tbody><tr style="height:39.75pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Category</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Conditions</span></p></td></tr><tr style="height:55.5pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Correct Product</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and the MRP tag should be undetached and clearly visible.</span></p></td></tr><tr style="height:71.25pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Complete Product</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.</span></p></td></tr><tr style="height:102.75pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Unused Product</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.</span></p></td></tr><tr style="height:55.5pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Undamaged Product</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.</span></p></td></tr><tr style="height:55.5pt"><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Undamaged Packaging</span></p></td><td style="border-left:solid #000000 0.75pt;border-right:solid #000000 0.75pt;border-bottom:solid #000000 0.75pt;border-top:solid #000000 0.75pt;vertical-align:top;background-color:#ffffff;padding:6pt 6pt 6pt 6pt;overflow:hidden;overflow-wrap:break-word;"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Product's original packaging/ box should be undamaged.</span></p></td></tr></tbody></table></div><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The field executive will refuse to accept the return if any of the above conditions are not met.</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Part 3 - General Rules for a successful Return</span></p><ol style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:decimal;font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;" aria-level="1"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;" role="presentation"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;" aria-level="1"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;" role="presentation"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;" aria-level="1"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;" role="presentation"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For products where installation is provided by Otrixweb Ecommerce's service partners, do not open the product packaging by yourself. Otrixweb Ecommerce authorized personnel shall help in unboxing and installation of the product.</span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;" aria-level="1"><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 6pt 0pt;" role="presentation"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For Furniture, any product related issues will be checked by an authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.</span></p></li></ol><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Wrong Delivery - (Customer received delivery message, product not delivered):</span></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:11pt 0pt 0pt 0pt;"><span style="font-size:10.5pt;font-family:Roboto,sans-serif;color:#212121;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 3 days from the date of delivery confirmation for the seller to investigate.'</span></p><p><span id="docs-internal-guid-4e0e88e7-7fff-71a6-1506-f50041705a39"></span></p><p dir="ltr" style="line-height:1.656;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;">&nbsp;</p></div>